The Work

Experience

Sterilization Tech, Clinical Support Specialist, Dental Assistant, and Customer Support Expert.

Dental Assistant

The extra set of hands every smooth appointment runs on — anticipating, preparing, and keeping patients at ease.

Delivered chairside four-handed support during procedures, anticipating provider needs to keep appointments moving without interruption.
Prepped and turned over operatories between patients, sustaining consistent room readiness across a full daily schedule.
Took and processed X-rays and impressions on demand, supplying clinicians with the imaging needed for timely diagnosis.
Guided patients through comfort, reassurance, and clear aftercare instructions, supporting a calm, well-informed visit.

Clinical Support Specialist

The office backbone — supplies ordered before anyone notices they are low, and whatever breaks, fixed.

Managed end-to-end inventory tracking and vendor ordering, reducing clinic supply waste and ensuring 100% room readiness.
Coordinated vendors, deliveries, and stock rotation, keeping supplies on hand and eliminating last-minute shortages.
Handled office repairs, assembly, and general upkeep, resolving maintenance issues before they disrupted the day.
Ran daily operations behind the scenes, keeping the clinic’s workflow consistent and on schedule.

Sterilization Technician

Infection control is invisible when it is done right — and it is always done right.

Processed instrument kits through ultrasonic, packaging, and autoclave cycles, sustaining a steady sterile supply for back-to-back procedures.
Ran sterilization monitoring, spore testing, and compliance logs, maintaining documented infection-control records.
Kept a clean, organized sterile workflow, ensuring instruments were ready when providers needed them.
Followed OSHA and infection-control protocols to the letter, holding the clinic to consistent compliance standards.

Customer Service Professional

Years of front-line service — patients, customers, phones, and the occasional difficult Tuesday.

Ordering new products and troubleshooting maintenance
Resolved phone and email support requests with patience and follow-through, closing out customer issues end to end.
Problem solving under pressure

Strengths

What I bring

Sterilization & Infection Control

Inventory & Ordering

Office Repairs & Handywork

De-escalation

Time Management

Attention to Detail

Team Reliability

Chairside Assisting

Josh Mangan centered in black medical scrubs

Whether it's keeping instruments cycling through sterilization on time, staying ahead of inventory before anything runs short, or fixing what breaks before it slows the day down — that's the work I show up for. Want the full story or a reference?

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